Customer service is the backbone of any business. If customers have a bad experience with your company, they won’t return. A good customer service representative should be able to answer questions about policies, procedures, and products. They should also be able to provide information regarding claims and coverage.
A knowledgeable insurance agent knows what he or she is talking about. He or she should be able to explain the ins and outs of insurance policies and how they work. An agent who does not know his or her product is not going to sell it well.
An insurance agent should always act professionally. When dealing with clients, agents need to maintain their composure at all times. Clients expect professionalism from their insurance agent.
Reliability is something that cannot be taught. You either have it or you don’t. Agents who are reliable will show up for appointments on time and follow-up with clients after making a claim.
Integrity is knowing right from wrong. An agent who is honest will tell clients if they are paying too much for their policy.
Trustworthiness is having integrity without being dishonest. An agent who is trustworthy will do everything possible to help clients get the best deal possible.
Dedication is putting forth effort towards achieving goals. An agent who is dedicated will put in extra hours to make sure clients are satisfied.