Mobile apps have become a necessity for businesses of all sizes. Whether you’re looking to improve customer service, increase sales, or just make things easier for yourself, having a mobile app is a great way to get started. In fact, according to research conducted by HubSpot, nearly two-thirds (64%) of consumers say they would rather use their smartphone than search for information online. And if you want to stay competitive, you should consider developing a mobile app for your company. Here’s why.
1. Customer Service
Customers expect companies to provide them with exceptional customer service. If you don’t offer your customers a convenient way to contact you, then they’ll likely find someone who does. According to a study by AppAnnie, the average cost per customer acquisition for a mobile app is $8.33, while the average lifetime value of each customer is $22.50. That means that every dollar spent on mobile marketing generates $3.33 in revenue. So, if you want to keep your customers happy and retain their loyalty, you need to invest in a mobile app.
The same study mentioned above shows that the average cost per sale for a mobile app is only $9.40. But, if you take into account the lifetime value of each customer, the average cost per sale drops to $6.25. Mobile apps allow you to connect with potential buyers at any time, day or night. You can send push notifications, text messages, emails, and even social media posts directly to your customers’ phones. This makes it much easier to sell products and services, especially since people are always connected to their smartphones.
A mobile app can help you save time and money. A recent survey by Workday showed that employees spend an average of 4 hours a week searching for documents, spreadsheets, and presentations. By using a mobile app, you can easily access these files from anywhere. Plus, you won’t have to worry about losing anything important.
If you want to stand out from the crowd, you need to develop a unique brand identity. One of the best ways to do this is through a mobile app. Apps give you the opportunity to create a custom user experience that sets your company apart from competitors. Plus, you can customize your app to match your branding colors and style.
5. Data Collection
Apps enable you to collect data from your customers and prospects. You can track how many times users open your app, what features they use, and where they download it from. All of this information helps you understand your audience and identify opportunities for improvement.
You can use mobile apps to promote your business and generate leads. Push notifications let you send promotional messages to your customers whenever you choose. You can also add special offers, discounts, and promotions right inside your app.
Security is a major concern for businesses today. As more and more devices are connected to the internet, hackers are becoming increasingly sophisticated. To protect your business, you need to ensure that no unauthorized individuals can access sensitive information stored on your server. An app can help you secure your network and prevent cyberattacks.